Vermont 2-1-1, A Statewide Information and Referral Program of the United Ways of Vermont, is Hiring!

Vermont 2-1-1


Vermont 2-1-1, a statewide Information and Referral program of the United Ways of Vermont, is hiring!  

Are you looking for meaningful employment? Enjoy learning about resources and making connections with nonprofits and community programs? Vermont 2-1-1 has a full time opening for a Resource Database Specialist.

Full-time Resource Database Specialist


Primary Job Responsibilities:

-Maintains 2-1-1 database by contacting agencies via telephone, email, web surveys and website reviews to update present listings and keep our database accurate

-Builds relationships with Vermont nonprofit organizations via telephone

-Researches potential listings for inclusion in the Vermont 2-1-1 database

Interested? Review the full job description here.

Vermont 2-1-1
Monthly Call
Volume Report

A message from the Director, MaryEllen Mendl

Vermont 2-1-1’s rise in call totals this July continues the annual mid-summer trend of climbing call volume that is reflective of callers’ acute awareness of, and early anxiety about, the upcoming colder season and the additional stressors it inevitably brings. Contact specialists responded to a total of 2,683 calls. Housing assistance related calls climbed to 400 and 143 of those calls were requests for emergency housing. The area of the State showing the largest increase in requests for housing/shelter assistance in July was Washington County. This may be attributed to the July 9th flash flooding in Barre City and Plainfield.

Despite the concerted efforts of human service agencies to promote the availability of assistance programs for those who qualify, more Vermonters are reporting food insecurity and requesting information about potential food resources. Food-related calls have hit an all-time high for this year, totaling 86 referrals.  At Vermont 2-1-1, Contact Specialists do their best to connect callers to resources to supplement their incomes by referring to both Public Assistance Programs and to other food assistance programs offered by non-profit organizations throughout the state. The “new normal”, according to both 2-1-1 Resource Specialists in the field and volunteers operating community food pantries, is long term, weekly reliance on local non-profit organizations’ offerings. What were once “emergency food shelves” have now become more permanent support services that many young working families and retired seniors rely on to meet their basic needs.

A flurry of calls for Public Health, Safety and Disaster information in July resulted in referrals and information on disaster declarations, home sanitation and tap water testing. Oftentimes, a referral to one of Vermont’s town health officers will result in a visit to a caller’s residence to assist with assessing the problem and advise about potential solutions.

Working closely with Specialized Information and Referral services throughout the state, Vermont 2-1-1Contact Specialists are trained to give the appropriate specialized agency contact information to support a “no wrong door” approach to accessing services (a comprehensive, multidisciplinary, and multi- agency approach to connecting Vermonters to services). To date, over 170 calls have been referred to or directly transferred to Specialized Information and Referral Lines such as Child Care Resource and Referral, Senior Helpline, and I-Line.

View Vermont 2-1-1’s monthly call volume report here.

September is National Childhood Obesity Awareness Month

Vermont 2-1-1 Resource Specialists are in the field learning about community resources all the time. Check out this resource corner to learn about the latest updates, timely information and stories from the field.

Childhood obesity puts kids at risk for health problems that were once seen only in adults, like type 2 diabetes, high blood pressure, and heart disease.

The good news? Childhood obesity can be prevented.  Communities, health professionals, and families can work together to create opportunities for kids to eat healthier and move more.

Vermont 2-1-1 includes the following types of programs in its comprehensive database:

  • Wellness Programs

  • Recreational Activities/Sports

  • Recreational Facilities

  • Physical Fitness

  • General Health Education Programs

  • Nutrition Education

To learn more about this topic, visit the adolescent and teen health portion of the Centers for Disease Control and Prevention here.

Emergency Housing Requests Grow in July

Through a partnership with the State of Vermont’s Economic Services Division, Vermont 2-1-1 administers the After Hours Emergency Housing Program beginning at 4:30pm weekdays, throughout weekends and on state/federal holidays. Housing in Vermont has reached a critical need.

The month of July shows a small increase in the total emergency housing requests; from 108 requests in June to 143 requests in July. As summer moves quickly, barriers to housing remain. Whether callers describe lengthy waiting lists for subsidized housing or face financial challenges in paying for market-rate housing, the need for housing is a complex issue with many layers and individual considerations. Read more about emergency housing in July’s report here.

Did you know that Amazon donates 0.5% of the price of your eligible Amazon Smile purchases to the United Ways of Vermont? Support the United Ways of Vermont by starting your shopping at

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