Posted on July 14, 2015

Open House at Vermont 2-1-1’s New Contact Center a Success

Open House at Vermont 2-1-1’s New Contact Center a Success


On June 17, United Ways of Vermont and Vermont 2-1-1 showcased the new headquarters in Essex Junction. Visitors toured the Contact Center, learned about data collection and the Resource Database. February 11, 2015 marked the 10th anniversary of Vermont 2-1-1, the statewide information and referral program of the United Ways of Vermont. Annually, almost 50,000 callers to Vermont 2-1-1 receive free person-to-person service from highly trained Information and Referral Specialists. People call the confidential 2-1-1 helpline looking for resources to meet basic needs, like heating or utility assistance, shelter, emergency help, or to find the closest food shelf. Vermonters also call for important everyday non-emergency needs, such as developmental screening for a child, home health care for a relative, job training or free tax filing support. Continue reading